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Learn about cost of quality examples in our quality management / operational excellence knowledge center, deming 14 points deming profound knowledge . Total quality management total quality management (tq, qm or tqm) and six sigma (6 ) are sweeping “culture change” efforts to position a company for greater customer satisfaction, profitability and competitiveness. A firm's relative position within its industry determines whether a firm's profitability is above or below the industry average the fundamental basis of above average profitability in the long run is sustainable competitive advantage. Deming’s 14 points of quality applied to information quality management 14 take action to accomplish the transformation put.